SHIPPING

Orders over $100 ship FREE! Orders under $100 ship at  rate fee of $6.95. We ship to the 48 contiguous United States, through USPS priority mail service. Orders most often ship the same day they are placed if done before 2:00 pm CST, and take 2-5 business days once shipped.  Please keep in mind that processing time may vary by location and by time of year as holiday shipping can be delayed.

PACKAGE PROTECTION (CHECKOUT+)

At checkout you’ll see the option to add Checkout+. It covers your return shipping on refunds or exchanges, and it protects your order if it’s lost, stolen, or damaged on the way to you. We recommend it on every order.

Orders placed without Checkout+ are not covered. Paper Doll is not liable for packages that are lost or stolen once they leave our hands, and we are unable to offer a replacement or refund in those cases. If your package is delayed or missing, we’re always happy to help you start a claim with USPS, but that claim is between you and the carrier.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We’re unable to reroute or replace orders sent to an address that was entered incorrectly.

RETURNS

If you are unhappy with your purchase for any reason, please let us know! You can call us at 601-919-2442 or email hello@paperdollchick.com.

Local Customer: 

For local customers returning online orders in store, returns are accepted for Store Credit Only. For orders placed outside of our area, we offer FREE return shipping on refunds or exchanges if you purchased Checkout+.

Return shipping for refunds is a flat rate of $6.95, deducted from your refund total — unless you added Checkout+ at checkout, in which case it’s covered.

      What items qualify for a return or exchange?

• Items in their original condition: no signs of wear or washing, scent & smoke free, stain & spot free, undamaged, with tags attached
• Regular priced items. Clearance items are final sale. 
• Shoes returned in their shoe boxes and that have been placed inside another box or wrapped in brown shipping paper. 
• Refund requests made to expired credit cards will be issued in the form of a store credit.
• Items received as a gift are eligible for store credit. Contact us at 601-919-2442 or email hello@paperdollchick.com to get your gift return underway.

What items are final sale?

• Clearance items.
• Jewelry, handbags, hair accessories, hats, & lingerie.
• Original shipping fees are not-refundable.

       How long do I have in order to qualify for a return/exchange?

• Return items will be accepted within 30 days of the original shipping date. Late returns will be refunded the original payment amount minus a 40% restocking fee.

What do I do if my order is wrong or if I received a damaged or defective item?

• We suggest our customers try on and inspect their items upon receiving them as we ask that you notify us within 5 business days of a missing/wrong item, or damaged/defective item. You can call us at 601-919-2442 or email hello@paperdollchick.com if you have any questions at all.